Refund policy
REFUND POLICY
Customer satisfaction is important to us at Happy Toes Kids.
If you receive an item that is damaged, defective, incorrect, or significantly different from its product description, please contact us so we can review the issue and determine an appropriate solution.
Return Requests
Please contact us within 30 days of receiving your order if you would like to request a return or refund.
Please include:
- Your order number
- A description of the issue
- Photos of the product, if applicable
We may request additional information to evaluate your request.
Eligible Returns
A product may be eligible for a return if it is:
- Damaged upon arrival
- Defective
- Incorrectly shipped
- Significantly different from the product description
Returned products should generally be in their original condition and packaging.
Non-Returnable Situations
Returns may not be accepted for products that have been damaged due to misuse, improper care, normal wear and tear, or other customer-caused damage.
Refunds
Once an approved refund or return has been reviewed, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the customer's bank or payment provider.
For assistance, please contact: